HomeSuccess Stories
Welcoming Waves of Patients - Independent Pharmacy Success
Client
Gulf Coast Pharmacy
Date
May 5, 2022
Category
Independent Pharmacy
The Challenge
Displaced Customers, Fractured Trust
A well-known chain shuttered, scattering patients to unfamiliar counters. Many landed wherever was closest, not best. Confusion over transfers, insurance, and wait times bred frustration. Gulf Coast needed to reach these neighbors quickly and prove a smoother, kinder, reliably faster home for care.
01
Revealsite's intervention
Transfer, Don’t Triage, A Welcome Built for Speed
We built a “Welcome to Gulf Coast” transfer hub, simplified forms, and launched geo-targeted Facebook and Maps ads to recent chain customers. Messaging promised low waits, concierge transfers, and real humans. UTM-tracked creatives, reviews, and hours accuracy turned searchers into confident arrivals.
02
The Results
New Faces, Lasting Familiarity
Prescription transfers spiked, first visits felt effortless, and many newcomers stayed, citing faster service and friendlier guidance. Review velocity rose, local visibility improved, and refill retention followed. Gulf Coast didn’t just absorb a wave; it shaped it, into steady, community-powered growth.
03
Key Metrics of Success
0%
Map Pack Top-3 visibility for local terms.
0%
Transfer-hub conversion rate.
0%
New patient sign-ups during the campaign period.